“What exactly is the function of a rubber duck? ”
~Harry Potter and the Chamber of Secrets
When finding missing keys…
Recently, a homeowner accidentally left keys on the bar beneath a mirror of a residential elevator lobby. She returned less than 5 minutes later to find them gone; no one has turned them in. While it is tempting to keep extra fobs and remotes, please be aware as soon as these items are reported missing, staff disables them. Anytime we are asked to reactivate fobs or remotes, the serial number indicates the unit to which they were originally assigned. PLEASE, if you find keys (or other items) turn them in to the office. Not only is it the “neighborly thing to do,” it prevents awkward conversations later.
Reminder about Elevator Reservations
We’re happy to schedule the elevator for your furniture and appliance moves and deliveries. We need a minimum of 1 day for elevator reservations; 3 business days if you need the loading zone reserved, too. There is an automatic $500 fine for moving anything larger than a dining room chair without a reservation. Please reach out if you have questions.
New Residents and Parcels
If you are a new resident and haven’t signed up for parcel delivery through luxerone.com, please be sure to do so. This system allows you to retrieve parcels 24 hours a day! Because our room is small, parcels must be retrieved within 3 days. If you are going to be out of town, place a “vacation hold” on your items through the system. Parcels left over 3 days without a hold are automatically returned. If you have questions, please reach out to Lana in the office.