It has been just over two weeks since the Luxer System was installed and available for use.  We have had some terrific feedback and compliments!  We have had over 500 parcels delivered to the room in 16 days!
 
In last night’s board meeting we changed reviewed the time parcels are held in the room and the fee schedule.  The board also reviewed some challenges we’ve encountered with the room and has implemented some rules to help manage it:

•  Parcels left over 72 hours (3 days) will be automatically returned, unless residents utilize the “hold feature” in their Luxer account.  The hold feature shall only be used when residents are out of town.
• Residents shall not allow others into the parcel room. Each resident shall sign into the room when picking up packages.
• Residents are under surveillance in the parcel room.  Residents must ensure the door is locked/latched behind them when leaving. 

We also wanted to ensure everyone had some handy tips on how to make the most use of your LuxerOne account. Soon, I will have a few tutorials on how to:

• Place your account on HOLD.
• Work with Luxer to get back into the closet if you forgot a parcel
• ….and possibly a tutorial for outgoing parcels!

Keep an eye on your email for updates on how to make the parcel room work for you!
 

​Please find the attached, recently adopted revision to the Rules and Regulations.  There have been changes made to sections 9, 17, 18, 19, 23 and 25.  Copies may also be downloaded on the Rules and Online Reporting page of the website.
 
Should you have any questions, please do not hesitate to reach out!